CRITICAL ERROR – Start Menu and CORTANA aren’t working.

1. Enter as Administrator
2. Control Alt Delete
3. Choose Task Manager
4. File and Run New type msconfig
5. Select Start Up Check Safe Mode
6. Click OK and allow your machine to re-boot.
7. I sign in as Administrator at this point. You will find that the problem is no longer there in safe mode.
8. Select Command Prompt
9. Type sfc /scannow
10. The scan will probably return “No files affected” or something that states all was in order. Sorry, I did not write it down.
11. Type in msconfig again
12. Select Start Up and Uncheck the Safe Mode box and Hit OK
13. All back to normal.